Luxury and expertise, at your service.
To us, beauty is about more than looks. It’s about feeling confident in your skin and at home in yourself. Every member of our team has experienced the negative impact of skincare issues on our lives—shaving twice a day, carrying tweezers in our purses at all times, or hiding embarrassing wrinkles with bangs! We’ve dedicated our professional lives to making a positive impact on others through quality skincare services.
At Hello Smooth Med Spa®, we combine nearly 30 years of industry experience, 9 years in business, and a deep passion for customer service with proven cosmetic products and treatments. The result? Transformational experiences that go more than skin deep.
Put simply, we create space for relaxation, healing, and rejuvenation for the day ahead.
Your next beauty chapter is about to begin. Ready?
We’re here when…
We never compromise on
Honesty · Respect · Ingenuity · Inclusivity · Trustworthiness
five time award winning med spa
Voted #1 Laser Hair Removal Jacksonville FL
Meet Team Smooth
Board Certified Plastic Surgeon / Medical Director
Dr. Csikai is a board-certified plastic surgeon recognized by the American Board of Plastic Surgery and a member of the American Society of Plastic Surgeons. Born and raised in Pennsylvania, he attended Bucknell University in Lewisburg, Pennsylvania for undergraduate studies, and Temple University School of Medicine in Philadelphia where he received his M.D. degree.
He trained in general surgery at the University Medical Center in Jacksonville, Florida, and received his certificate in plastic surgery at the University of Kansas Medical Center in Kansas City.
Following his plastic surgery training, he performed an additional year of cosmetic and reconstructive surgery at the Charlotte Plastic Surgery Center in Charlotte, North Carolina. Outside of work, Dr. Csikai enjoys spending time with his wife and three children, golfing, running, and watching the Jaguars.
Board Certified Nurse Practitioner
Pilar holds her Master’s in Nursing from University of South Florida, and is a Certified Advanced Nurse Practitioner, a Certified Medical and Clinical Electrologist, and a Licensed Esthetician. Pilar has been practicing aesthetics for over 10 years, and loves helping her clients make confident decisions and achieve incredible, natural-looking results—because when you look good, you feel good!
Pilar doesn’t believe in a one-size-fits-all approach to non-surgical aesthetic treatments. She combines artistry with science to achieve her clients’ unique beauty goals, approaching the face as a whole from a 3D perspective and prioritizes facial globalization and harmonization. Her main expertise and passion is safely delivering optimal non-surgical results through dermal fillers, lasers, neuromodulators, and skincare.
Pilar has trained with renowned physicians, nurses, and injectors within the aesthetic industry worldwide, such as Dr. Zack Ally, Dr. Amrit Thiara, Dr. Matt Pywell from Derma Medical in the UK, Julie Horne RN from South Africa, Dr. Steven Weiner & Dr. Chris Surek studying Ultrasound in Aesthetics and diving deep into Aesthetic Anatomy. Pilar has also trained with Dr. Thuy Doan from Atlanta, and Lori Robertson APRN from Califronia.
When not working with clients, you’ll find her traveling for opportunities to further develop her skills or for pleasure with her husband, and doing DIY projects around the house.
Board Certified Nurse Practitioner
Racquel brings to Hello Smooth about 18 years of experience working in healthcare. She has worked 10 of those years as a certified nurse practitioner, 4 of which have been in the aesthetic field. Along with her Master’s Degree in Nursing from the University of Tampa, she also has a Bachelor’s Degree in Psychology from Florida Atlantic University.
Since being in the Aesthetic space, Racquel has trained with notable US-based aesthetic providers and academies such as Dr. Kay Durairaj; The Academy for Injection Anatomy with Dr. Chris Surek; Sonosthetics with Dr. Steve Weiner; and Lori Robertson, APRN. She has also completed trainings with well-known international trainers and academies such as The Swiss Aesthetic Institute with Julie Horne, RN and Derma Medical with Drs Zack Ally, Amrit Thiara and Matt Pywell.
The field of aesthetics is dynamic and so there continues to be new demands, tools, emerging trends and so forth. Because of this, Racquel considers trainings and continuing education an absolute must. To goal is to fine-tune the fundamentals as well as to stay abreast of the latest, most effective, and safest techniques to deliver the very best aesthetic outcomes to our patients.
When she is not working, Racquel absolutely enjoys cooking, baking and travelling.
“I am dedicated to employing a holistic approach with each person who I treat. I believe that approaching every client with the mindset that the whole is greater than the sum of its parts will maximize the benefits of even a most benign encounter”
Francesca “Franki” Giustino
Licensed Esthetician / Licensed Electrolysis Laser Provider
Franki is a South Florida native who moved to Jacksonville to attend the University of North Florida. After graduating in 2017, she realized her true passion was in aesthetics and attended the Alpha School of Esthetics in 2020. Franki is a Master ZO SkinHealth provider and HydraFacialist. She was trained by the creator of ZO SkinHealth, a legend and world-renowned dermatologist, Dr. Zein Obagi.
Franki takes an educational approach to her treatment planning, ensuring her patients understand their individual concerns and how to effectively achieve the results they’re looking for. She also has a special place in her heart for patients looking to treat their acne, after enduring her own battle with it as well. Her favorite treatments are customized facials and RF Microneedling.
In her spare time, Franki enjoys spending time at the beach with friends (reapplying SPF 50 every 2 hours), trying out healthy recipes in the kitchen, and visiting her family in her hometown.
Facial Specialist Instructor / Licensed Esthetician / Licensed Electrolysis Laser Provider
Chloe graduated from Florida State University in 2011 with her Bachelor’s degree. Upon seeking out her passions she began working towards her Esthetics license from the NY School of Esthetics in New York in 2013, graduating with an Advanced Certification in Chemical Peels. In 2014, Chloe moved back to Florida and continued working at a National Franchise Wax Center working her way up to become the Regional Wax Trainer for North East Florida where she trained all incoming new wax associates in the territory.
Looking to settle down, and travel less, Chloe began working in the Medical Spa Industry as a Medical Spa Coordinator and Esthetician in 2016. At this time Chloe assisted in developing two custom skin care products with a team of chemists and a physician.
In 2019, Chloe joined the Hello Smooth family as an esthetician and eventually moved into a management role. Chloe continues to stay active in her esthetics license and is certified as both a ZO Skin Health Specialist and Expert. She has continued to further her education and received a HydraFacial Scholarship in 2022. Her scholarship gave her the opportunity to become a HydraFacial Connect Professional, Expert, and Master.
In 2023, Chloe trained with Dr. Zein Obagi in California with a select group of ZO Skin Health Experts. Chloe has always chosen to deeply educate her clients on how to make them look and feel their best through science based skin health. She hopes to continue that by having the chance to educate the next generation of skin experts in St. Johns County. Chloe enjoys bridging the gap between textbook knowledge and real life experience to further educate her clients and students alike.
Chloe’s favorite part about working in aesthetics is empowering clients and students through education!
When Chloe isn’t working, you can find her on an adventure with her husband and daughter or snuggled up at home with her animals.
Crystal is a St. Augustine born native that loves her hometown. She came from the designing field, where she helped people turn their homes into something new and magical. She has always loved the beauty field, so when the opportunity arose at Hello Smooth Med Spa, she knew that this was a perfect time to start a new journey. In her free time she enjoys shopping, spending time with her kids, close friends and cuddling with her cats Max and Chip!
Natasha grew up in a small town in southeastern Minnesota (you betcha), but has called Jacksonville home since 2008. She has been in different areas of the medical field since 2010 but always had a sweet spot for aesthetic services and making clients smile with happiness. So when the opportunity to work at Hello Smooth arose, she knew it would be a perfect fit! In her free time, you can catch Natasha watching reruns of The Office, trying new recipes in the kitchen, or hitting the nature trails with her black lab Gunner.
Hanna began her collegiate journey at the University of Central Florida in 2018. During her time there, she became a member of the Kappa Delta sorority and started her journey toward becoming a nurse. She is due to graduate from St. Johns River State College’s nursing program in 2023!
Hanna began working as a beauty associate at Hello Smooth in 2022 when the perfect opportunity arose.
In Hanna’s free time, you can catch her studying for her next nursing exam or spending time with her friends and family.
Taylor recently moved to Jacksonville from Wisconsin where she attended the University of Wisconsin-Eau Claire. She quickly involved herself in the medical realm due to her early passion for the field. In 2020, Taylor started working within Children’s Wisconsin-MACC Fund, where right away she recognized her strong empathy, diligence, and efficiency in helping patients. Soon after moving to Florida Taylor was excited for the opportunity to expand her medical knowledge and immediately gravitated toward the idea of aesthetics.
Hello Smooth has taught her what it truly means to enhance and maintain your natural beauty. In her downtime, Taylor enjoys exploring her new city with her dog Goose. She enjoys the leisure activities of relaxing and reading a book as well as staying active and living a healthy lifestyle.
Kasey is a proud Jacksonville Native and alumni from the University of North Florida – SWOOP! While studying communications at UNF, she worked in luxury retail and eventually made her way into a marketing role. After 9 years in retail marketing, she expanded her horizons working in sales and doing business-to-business marketing for a software company.
In 2022, she joined Hello Smooth as a freelance social media manager and eventually took on a full-time position as Marketing Lead. She is passionate about brand storytelling and believes that the best marketing stems from an amazing product. “I’m proud to represent Hello Smooth because they truly give their best to each patient, constantly strive to improve and empower their customers through education. Marketing is easy when you have a great brand like Hello Smooth to showcase.”
After hours, you can find Kasey spending time with her family and friends, taking a yoga class, trying out a new restaurant, or snuggling with her cocker spaniel Gracie.
“Love it here! I always feel super nervous about going to places like these, feeling like I don’t fit in- but that is never the case at Hello Smooth. I am always welcomed so warmly and by name. EVERY service I have gotten there has left me so happy and the staff are so passionate about their jobs- IT SHOWS.
I have never been to another injector because I don’t want to! Pilar is the best in Jax, there’s no question in my mind. The facility is so cute, always so clean, smells amazing, and I never have to wait long for my service- even when I am early. HIGHLY RECOMMEND!”